Privacy policy
Privacy Policy
Last updated: 29 January 2026
This Privacy Policy describes how B Positive Handmade (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bpositivehandmade.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date as required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information you directly submit to us may include:
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Basic contact details such as your name, address, phone number, and email address
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Order information such as billing address, shipping address, payment confirmation, email address, and phone number
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Account information such as username, password, and security questions
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Shopping information such as items viewed, added to cart, or added to a wishlist
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Customer support information included in communications with us
You may choose not to provide certain information, but this may limit your ability to use some features of the Services.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services, known as Usage Data. This may include device information, browser information, IP address, network connection information, and details about how you interact with the Site.
We collect this information using cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may obtain information about you from third parties such as:
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Service providers who support our Site and Services, including Shopify
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Payment processors who collect payment information to process transactions
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Advertising and analytics partners who use tracking technologies when you interact with our Site, emails, or advertisements
Any information obtained from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to:
Provide Products and Services Process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns where applicable, and enable product reviews.
Marketing and Advertising Send marketing communications and show advertisements tailored to your interests. You may opt out of marketing emails at any time.
Security and Fraud Prevention Detect, investigate, and prevent fraudulent or malicious activity. You are responsible for keeping your account credentials secure.
Communicating With You Provide customer support and improve our Services.
Cookies
We use cookies to power and improve our Site, remember your preferences, run analytics, and better understand user interaction. Some cookies are placed by third parties such as Shopify.
You can control or disable cookies through your browser settings. Please note that blocking cookies may affect Site functionality.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
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With vendors and service providers who perform services on our behalf, such as payment processing, fulfillment, analytics, and customer support
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With business and marketing partners, including Shopify
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When you direct or consent to disclosure, such as for shipping products
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With affiliates where necessary to operate our business
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In connection with legal obligations, business transactions, or to protect our rights and users
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
If you submit reviews or other content to public areas of the Services, that content will be publicly accessible. We cannot control how others use information you choose to make public.
Third Party Websites and Links
Our Site may include links to third party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Security and Retention of Your Information
No security measures are completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as withdraw consent or request data portability.
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
Contact Us
For questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us at: